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Wednesday’s Touch: Empathy and Understanding in Customer Service

Wednesday’s Touch

Six-minute DVD. $119

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While most customer service training focuses on service skills, a service attitude is often the most important skill of all.

Unfortunately, it’s also one of the most difficult skills to teach.

This engaging DVD tells a simple but moving story about the difference that a customer service professional makes in the life of one customer. It is an important message that will remind your staff of the importance of their work and the value of building relationships.

The DVD is a perfect meeting opener for customer service training on topics ranging from dealing with difficult customers to the value of a positive attitude. It can also be used on its own to focus attention on the importance of empathy, understanding, and building relationships.

Your Guarantee of Satisfaction

Wednesday’s Touch is guaranteed. We want you to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return it within 30 days for a full refund.


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Customer Service Group
36 Midvale Road, Suite 2E, Mountain Lakes, NJ 07046
Telephone: (973) 265-2300, Fax: (973) 402-6056
Website: www.CustomerServiceGroup.com
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